Document Review

Sponsorship Agreement

Before conducting any issuing activities, each Program Manager must have an executed Sponsorship Agreement. This agreement outlines:

• Bank oversight and control over the Sponsorship Programs.
• Adherence to bank policies, procedures, and guidelines.
• Complaint management and resolution requirements.
• Ongoing training requirements for employees.
• Approval of all Sponsorship Program materials.
• Compliance with Card Brands’ Rules and Regulations and all applicable laws and regulations.
• Bank audit rights and record-keeping requirements.
• Control over Sponsorship Program funds and any required reserves.
• Applicable credit terms.
• Bank access to Sponsorship Program reporting and other data.
• Program Manager rights for offering products to customers.

Program Outline

The Program Outline documents the allowable use cases for each program under a Sponsorship Agreement. Each unique program must have its own Program Outline, agreed upon by both the bank and the Program Manager.