Customer-Related Errors

Customer-Related Errors

CodeTitleDetail
4000Could not create customerAn exception occurred while creating a customer.
4001Could not update customerAn exception occurred while updating the customer.
4002Unknown customerCould not find customer. Invalid customer uid.
4003Locked customerNo activities regarding this customer are allowed at this time.
4004Could not archive customerAn exception occurred while archiving the customer.
4005Could not archive customerA customer with a non-zero balance cannot be archived.
4006Could not archive customerA customer with a pending transfer cannot be archived.
4007Could not lock customerAn exception occurred while locking the customer.
4008Could not lock customerlock_reason must be provided in order to lock the customer.
4009Could not unlock customerAn exception occurred while unlocking the customer.
4010Could not lock customer properlyAn exception occurred while locking at least one custodial account that belongs to the customer. Some lock features are in place, such as rejecting ODFI transfer requests, but not all RDFI transfers or debit card transactions will be blocked.
4011Incomplete customer onboardingThe customer must complete the onboarding process or be enrolled in additional product(s) before proceeding.
4012Could not save customer detailsAn exception occurred when creating or updating customer details.
4013Could not initiate customer verificationAn exception occurred while initiating customer verification.
4014Could not initiate customer confirmationAn exception occurred while initiating customer confirmation.
4015Malformed update parameterOne or more parameters were not formatted correctly.
4016Customer already in useThe supplied Customer information is already associated with the Program.
4017Failed to retrieve customersAn exception occurred while retrieving customers.
4018PII FrozenCannot update PII once identity verification has begun.
4019PII MissingPII could not be obtained for the customer.
4020Service Offering Enrollment already existsService offering enrollments have already been created for this customer.
4021Identity Verification submittedThis customer has previously submitted identity verification.
4022Could not update customer profile responsesAn exception occurred while updating customer profile responses.
4023Unknown profile requirementCould not find profile requirement.
4024Profile Response formatted incorrectlyThere was an issue with the way the submitted response was formatted.
4025Customer has not been onboardedThe customer has not been onboarded and cannot have PII updated.
4026Details are lockedOne or more details provided cannot be updated once a customer is onboarded.
4027Customer InactivePII cannot be updated if customer is not in 'active' status.
4028Product Enrollment already existsAn enrollment has already been created for this customer and product.
4029PII Under ReviewPII under review; the customer status is under_review.
4030Cannot Create Secondary CustomerThe program is not fully configured to create secondary customers. Please contact support.
4031Secondary Customer Maximum ReachedThe primary customer has the maximum amount of secondary customers allowed.
4032Secondary Customer AgeThe secondary customer does not meet the age requirements for the program.
4033Cannot Create CustomerThe program config does not allow creating any customers with the provided customer type.
4034Could not archive customerA customer with one or more active secondary customers cannot be archived.
4035Cannot Create Secondary CustomerThe primary customer must be enrolled in a checking product.
4036Invalid Customer TypeThe provided customer_type value is invalid.
4037Unable to find Synthetic Accounts for customerCustomer Synthetic Account setup is incomplete.
4038Secondary Customer Program Maximum ReachedThe maximum amount of secondary customers for the program has been reached.
4039Cannot Unlock Secondary CustomerThe secondary customer cannot be unlocked because the primary customer is locked.
4040Archived or Unknown customerCould not find customer. Customer archived or invalid customer uid.
4041Transfer not allowedTransfers between customers are not allowed for this program.
4042Cannot unlock Debit CardThe debit card cannot be unlocked because the customer is under review or their primary customer is under review.
4045Client Verified DisallowedThe program configuration does not allow creating any customers as client-verified.
4105Customer already existsThis customer has already been created.

Customer Product Errors

CodeTitleDetail
23000Unknown Customer ProductCould not find Customer Product.
23001Failed to retrieve customer productsAn exception occurred while retrieving customer products.
23002Could not create customer productAn exception occurred while creating a customer product.
23003PII ConfirmationPII must be confirmed before proceeding with customer product onboarding.
23004Customer InactiveCustomers not in active status cannot be onboarded into additional Products.
23005Compliance Workflow not BegunA Compliance Workflow for this Customer and Product has not been created.
23006Profile Response VerificationOne or more of the Customer's Profile Responses do not meet requirements for onboarding into this Product.
23007Profile Responses IncompleteOne or more Profile Requirements have not been given a Profile Response.
23008Product Prerequisite RequiredCustomer must be onboarded into one or more Products before this one.
23009Customer Already in ProductCustomer already belongs to this Product.
23010Invalid Customer Product for Customer TypeThe specified Customer cannot be onboarded to the selected Product.