Newline Status Page

Overview

The Newline Status Page provides real-time and historical visibility into system health across all Newline services. It is publicly accessible and does not require authentication.

Real-Time System Status: Current health of core products (API, Developer Tools, Dashboard)
Uptime Overview: Availability over the past 90 days
Scheduled Maintenance: Current and upcoming maintenance windows
Past Incidents: Chronological incident log
Subscription Options: Email, SMS, Slack, Microsoft Teams, Webhook, Atom, and RSS notifications

System Status Overview

View the current overall health of Newline systems at the top of the Status Page.

Overall Status Banner: e.g., "All Systems Operational"
Service Categories: Core Services and Developer Tools (expand to view individual services)
Status Indicators: e.g.,
- Green: Operational
- Yellow: Degraded Performance
- Red: sign Outage

Additional Details

Status page reflects real time updates upon data retrieval
Status aligns with incident lifecycle events (Scheduled → In Progress → Completed)
Indicators include descriptive context for each service

Uptime Overview (Past 90 Days)

The main Status Page displays a 90-day uptime summary as a color-coded daily grid.

Select "View historical uptime" to open the Historical Uptime page with a 90-day view of system reliability.

Note: The Incident History link in the page footer opens the same page but defaults to the Incidents tab instead of Uptime.

Tabs on the Historical Uptime Page

Uptime Tab – Shows the 90‑day availability grid for each service
Incidents Tab – Provides a chronological list of incidents over the same 90‑day period

Data Source

Calculated from historical incidents and maintenance windows
Scheduled maintenance is excluded when applicable

Scheduled Maintenance

View active and upcoming maintenance windows in this section.

Maintenance Title: The name of the scheduled maintenance event (e.g., Production Server Patching or RTP Network Maintenance), identifying the affected system or service.
Impact Summary: A brief description of expected service impact, such as temporary disruptions, degraded performance, or maintenance‑related downtime during the scheduled window.
Date and Time Posted: The timestamp indicating when the maintenance notice was published, helping users understand how recent the update is.
Status Lifecycle: The progression of the maintenance event, moving through stages such as Scheduled → In Progress → Completed, showing the current state at a glance.

Additional Notes

Multiple maintenance windows may appear simultaneously
Each entry links to a detailed timeline

Past Incidents

View a chronological feed of incidents and completed maintenance by date.

For Each Date

Daily Status Summary: Each date displays either “No incidents reported” or one or more incident entries, depending on activity for that day.
Incident Title: The name of the incident, summarizing what occurred or what service was affected.
Lifecycle Updates: Status progression for each incident (e.g., Investigating → Identified → Monitoring → Resolved), showing where the issue stands.
Timestamps: Time‑stamped updates that reflect when each lifecycle change or communication occurred.
Link to Incident Detail Page: Each incident entry includes a link directing users to the full incident record for deeper context and historical visibility.

Incident Detail Pages Include

Summary & Impact Description: A concise explanation of what happened, what services or users were affected, and the severity or scope of the issue.
Update History with Timestamps: A chronological log of every update made during the incident, including when each status change occurred and any relevant notes.
Final Resolution State: The closure summary documenting how the issue was resolved and the final outcome of the incident.

Incident History

The Incident History link in the footer opens the 90-day Historical Uptime page on the Incidents tab by default. Switch between:

Incidents Tab
Uptime Tab

Subscription Options

Click Subscribe to Updates to open the notification channel menu.

Available Subscription Methods

Email: Opens an email subscription form where users can enter their email address to receive incident and maintenance alerts directly in their inbox.
SMS/Text: Opens a prompt allowing users to enter their mobile phone number to subscribe to real‑time text message notifications for incidents and maintenance events.
Slack: Provides a button that users can click to subscribe a Slack channel. This connects their Slack workspace so alerts are automatically posted to the selected channel.
Microsoft Teams: Prompts users to enter a Microsoft Teams incoming webhook URL for the channel where they want to receive alerts. Once submitted, Teams will automatically post incident and maintenance updates to that channel.
Webhook: Allows users to subscribe using their own custom webhook endpoint, enabling automated system‑to‑system notifications for incidents and maintenance events.
Atom Feed: Presents a button that directs users to the support site where they can access and subscribe to the Atom feed using their preferred feed reader.
RSS Feed: Provides a direct link users can click to subscribe via RSS. This option is separate from Atom and allows users to choose whichever format their reader supports.
X (Close): Closes the subscription window and returns the user to the main Status page without subscribing.